MageMojo experienced a major incident on May 4, 2022 affecting Webscale STRATUS - Sydney, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2022, 01:14 PM UTC
We are currently investigating this issue.
- identified May 04, 2022, 01:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 04, 2022, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2022, 02:28 PM UTC
This incident has been resolved.
- postmortem May 04, 2022, 02:28 PM UTC
We have been notified that one of the hardware nodes has detected degradation of the underlying hardware. To resolve issue we have applied our built-in High Availability failover mechanism \([https://magemojo.com/kb/best-practices/high-availability-strategies/#what-is-high-availability](https://magemojo.com/kb/best-practices/high-availability-strategies/#what-is-high-availability)\).