MacStadium experienced a minor incident on December 22, 2017, lasting 19h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 22, 2017, 09:52 PM UTC
We are investigating a core switching issue in our Dublin, Ireland datacenter, potentially causing connectivity issues to various customers in that facility.
- investigating Dec 22, 2017, 10:14 PM UTC
Cause of issues have been identified as a core switch supervisor failure and subsequent fail-over to secondary. Services should be restored after a brief drop during the fail-over mechanisms. We are continuing to validate full service availability, and will be monitoring closely.
- resolved Dec 23, 2017, 05:49 PM UTC
We are closing this incident with no issues reported in past 12+ hours related to the routing engine failure. A non-impacting maintenance will be scheduled in coming days to replace the failed hardware.