MacStadium experienced a major incident on October 23, 2019 affecting Atlanta Data Center, lasting 10h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 23, 2019, 01:58 AM UTC
Due to a water pump failure at our data center colo provider, temperatures at our Atlanta site spiked. The water pump is now working and cooling is again flowing bringing the site's temperatures back into appropriate ranges. Unfortunately, these high temperatures negatively impacted a number of systems which we are assessing and working to resolve.
- monitoring Oct 23, 2019, 02:51 AM UTC
At this time we have identified and remediated all known impacted systems and services. Please open a ticket if you’re experiencing any issues.
- resolved Oct 23, 2019, 12:57 PM UTC
The data center cooling continues to be stable and not additional systems and services have had to be remediated.