MacStadium experienced a notice incident on January 28, 2020 affecting Las Vegas Data Center, lasting 12h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 28, 2020, 12:52 AM UTC
Dear Valued MacStadium Customers, Today, January 27th, around 6PM Eastern time, our monitoring system alerted us to a possible hardware incident in the Las Vegas market. Our on site team responded to this alert and they were able to determine and resolve the issue in approximately 15 minutes. This hardware incident may have impacted the ability for several customers to access their environment during the incident window. As of now, all affected systems are stable and onsite technicians will continue to monitor. Our Engineering team will conduct an investigation into the incident and we will make these details available. Please monitor status.macstadium.com for additional updates. If you believe you are still having an issue reaching your environment please contact us immediately via portal.macstadium.com or by calling 877.250.3497
- monitoring Jan 28, 2020, 12:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 28, 2020, 01:37 PM UTC
Valued Customers, We have been monitoring the affected systems and they continue to be stable. We are closing this incident and are now focused on our problem management activities.