MacStadium incident

[DUBLIN] Network Latency for Multiple Customers

Minor Resolved View vendor source →

MacStadium experienced a minor incident on May 16, 2022 affecting Dublin Data Center, lasting 9h 9m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2022, 03:23 PM UTC
Resolved
May 17, 2022, 12:32 AM UTC
Duration
9h 9m
Detected by Pingoru
May 16, 2022, 03:23 PM UTC

Affected components

Dublin Data Center

Update timeline

  1. investigating May 16, 2022, 03:23 PM UTC

    MacStadium Engineers have discovered a Network issue that may cause 10% or more packet loss for multiple customers at the Dublin data center. The engineers are currently investigating the issue and working on remediation steps. We will update the message once we have more information.

  2. investigating May 16, 2022, 06:32 PM UTC

    MacStadium Engineers have engaged external resources to help identify the issue.

  3. investigating May 16, 2022, 09:31 PM UTC

    External resources continue to work with MacStadium Engineers to help resolve the issues. Still no ETA for total resolution of the issue that is impacting several customers.

  4. resolved May 17, 2022, 12:32 AM UTC

    The issue has been resolved. We do not expect any further issues, but we will continue to monitor the situation. We are following up with our external resources to ensure no similar incidents occur in the future.