MacStadium experienced a major incident on November 23, 2022 affecting Customer Portal, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2022, 06:41 PM UTC
Different aspects of our Customer Portal, including creating Support Tickets and viewing individual host information, are currently experiencing a service interruption. Our Developers are actively investigating this issue at present.
- investigating Nov 23, 2022, 06:56 PM UTC
We are continuing to investigate the issue. At this time as Support Tickets created through the Customer Portal are blocked, please either email your support request to [email protected] or reach out to us through LiveChat.
- resolved Nov 23, 2022, 07:35 PM UTC
Our Developers have resolved the service interruption in our Customer Portal, and we have confirmed that both server details and Support Ticket creation are currently functioning as expected. All systems are now Operational.