MacStadium incident

ATL - Loss of Access to Cloud Environments

Critical Resolved View vendor source →

MacStadium experienced a critical incident on July 6, 2023 affecting Atlanta Data Center, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2023, 08:25 PM UTC
Resolved
Jul 06, 2023, 10:42 PM UTC
Duration
2h 17m
Detected by Pingoru
Jul 06, 2023, 08:25 PM UTC

Affected components

Atlanta Data Center

Update timeline

  1. investigating Jul 06, 2023, 08:25 PM UTC

    We are experiencing a broad outage of customers' ability to access their cloud environments in the Atlanta data center. We are actively investigating and will provide additional updates.

  2. investigating Jul 06, 2023, 08:35 PM UTC

    All cloud environments are still operational. Only the ability to communicate with them has been affected. We have narrowed down the issue to a network configuration. We expect to correct the issue near term.

  3. identified Jul 06, 2023, 09:09 PM UTC

    We have determined root cause and are working to resolve the issue.

  4. identified Jul 06, 2023, 09:44 PM UTC

    We are implementing the fix now and customers are coming back online. We should have all systems up shortly.

  5. resolved Jul 06, 2023, 10:42 PM UTC

    A fix has been implemented. All services are online, and we are monitoring the results. If you are still experiencing issues, please open a ticket via the Customer Portal.