MacStadium experienced a critical incident on December 7, 2019 affecting Customer Portal, lasting 19h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2019, 07:05 PM UTC
Outage Notification Reference ID: 88634 Message type: Initial Message Impact type: Non-disruptive to customers' environments Valued Customer, Please be advised that MacStadium's Customer Portal is experiencing an issue whereby users attempting to login are redirected back to the login page resulting in an inability to leverage the portal. We are actively working the issue and will provide updates here. If you have questions, then please contact MacStadium Customer Support at 1-877-250-3497 or via email at [email protected]. Additionally, visit MacStadium’s Status Page (http://status.macstadium.com/) for updates before, during, and after this change.
- investigating Dec 07, 2019, 07:06 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 07, 2019, 09:07 PM UTC
Outage Notification Reference ID: 88634 Message type: Monitoring Impact type: Non-disruptive to customers' environments Valued Customer, A fix has been implemented and our customers should now be able to access the Customer Portal. We are monitoring the system to ensure stability. If you have questions, then please contact MacStadium Customer Support at 1-877-250-3497 or via email at [email protected]. Additionally, visit MacStadium’s Status Page (http://status.macstadium.com/) for updates before, during, and after this change.
- resolved Dec 08, 2019, 02:33 PM UTC
Outage Notification Reference ID: 88634 Message type: Monitoring Impact type: Non-disruptive to customers' environments Valued Customer, The fix implemented for the Customer Portal continues to be stable and therefore we are closing this incident. If you have questions, then please contact MacStadium Customer Support at 1-877-250-3497 or via email at [email protected]. Additionally, visit MacStadium’s Status Page (http://status.macstadium.com/) for updates before, during, and after this change.