Macabacus incident

Database availability issues

Critical Resolved View vendor source →

Macabacus experienced a critical incident on July 21, 2020 affecting Website and User authentication and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2020, 09:39 PM UTC
Resolved
Jul 21, 2020, 10:27 PM UTC
Duration
48m
Detected by Pingoru
Jul 21, 2020, 09:39 PM UTC

Affected components

WebsiteUser authenticationAdmin Console

Update timeline

  1. investigating Jul 21, 2020, 09:39 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 21, 2020, 09:46 PM UTC

    Possible hardware failure. Continuing to investigate.

  3. monitoring Jul 21, 2020, 09:51 PM UTC

    The condition has cleared and we are continuing to monitor the situation.

  4. resolved Jul 21, 2020, 10:27 PM UTC

    This incident has been resolved.