Macabacus incident

Website outage

Major Resolved View vendor source →

Macabacus experienced a major incident on August 3, 2020 affecting Website and User authentication and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2020, 05:39 PM UTC
Resolved
Aug 03, 2020, 09:23 PM UTC
Duration
3h 43m
Detected by Pingoru
Aug 03, 2020, 05:39 PM UTC

Affected components

WebsiteUser authenticationAdmin Console

Update timeline

  1. investigating Aug 03, 2020, 05:39 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 03, 2020, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 03, 2020, 07:13 PM UTC

    We are currently investigating this issue.

  4. identified Aug 03, 2020, 07:42 PM UTC

    We have traced this to a DNS issue with our web host, and are working on a fix.

  5. monitoring Aug 03, 2020, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 03, 2020, 09:23 PM UTC

    This incident has been resolved.