Macabacus incident

Authentication & Admin Console Issues

Major Resolved View vendor source →

Macabacus experienced a major incident on October 17, 2023 affecting Website and User authentication and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2023, 08:03 PM UTC
Resolved
Oct 17, 2023, 10:37 PM UTC
Duration
2h 33m
Detected by Pingoru
Oct 17, 2023, 08:03 PM UTC

Affected components

WebsiteUser authenticationRecurly

Update timeline

  1. investigating Oct 17, 2023, 08:03 PM UTC

    We are currently investigating this issue—thank-you for your patience.

  2. investigating Oct 17, 2023, 08:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 17, 2023, 10:37 PM UTC

    This incident has been resolved. The root cause of the incident was a partial outage at Recurly, our 3rd party subscription management API.