Macabacus incident

Authentication and Admin Console Issues

Minor Resolved View vendor source →

Macabacus experienced a minor incident on January 8, 2024 affecting User authentication and Admin Console and 1 more component, lasting 12h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 04:08 PM UTC
Resolved
Jan 09, 2024, 04:20 AM UTC
Duration
12h 12m
Detected by Pingoru
Jan 08, 2024, 04:08 PM UTC

Affected components

User authenticationAdmin ConsoleRecurly

Update timeline

  1. identified Jan 08, 2024, 04:08 PM UTC

    We are currently investigating as it appears that one of our providers is having intermittent issues impacting the performance of our platform. We will update here as we learn more. Thank you for your patience.

  2. identified Jan 08, 2024, 11:45 PM UTC

    We appreciate your patience. The issue, due to an outage today at Recurly, has been resolved.

  3. resolved Jan 09, 2024, 04:20 AM UTC

    This incident has been resolved.