Macabacus experienced a critical incident on February 4, 2020 affecting Website and User authentication and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2020, 04:57 PM UTC
We are currently investigating this issue.
- investigating Feb 04, 2020, 04:58 PM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2020, 05:01 PM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2020, 05:50 PM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2020, 06:09 PM UTC
Our web host's shared data center is experiencing a major network outage affecting many websites. The vendor's network engineers are investigating the problem.
- investigating Feb 04, 2020, 07:44 PM UTC
Our vendor's data center experienced a "significant Denial of Service (DoS) attack." Their networking team isolated the multiple sources of the attacks and nullified them. The affected data center has reportedly been performing at normal levels recently, and the vendor has declared the attack contained. Websites hosted in this data center continue to come back up following containment of the attack, so some affected websites, like ours, have not yet recovered. For those unfamiliar with the term, a Denial of Service (DoS) attack is when an attacker floods a site with so much malicious traffic that it is unable to respond to legitimate traffic. The vendor confirmed that no services were breached, and no data was compromised by the attackers.
- investigating Feb 04, 2020, 08:21 PM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2020, 08:23 PM UTC
Website appears to be back up and functioning normally. We will continue to monitor for issues.
- resolved Feb 04, 2020, 08:57 PM UTC
This incident has been resolved.