M1 incident

Declined Credit Transactions

Major Resolved View vendor source →

M1 experienced a major incident on August 25, 2023 affecting Spend, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2023, 09:37 PM UTC
Resolved
Aug 26, 2023, 10:15 PM UTC
Duration
1d
Detected by Pingoru
Aug 25, 2023, 09:37 PM UTC

Affected components

Spend

Update timeline

  1. identified Aug 25, 2023, 09:37 PM UTC

    Our team is currently to correct an issue causing declined transactions with some clients’ Owner’s Rewards Cards.

  2. identified Aug 25, 2023, 09:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 26, 2023, 10:15 PM UTC

    This incident has been resolved.