M1 experienced a critical incident on March 5, 2024 affecting Help Center, lasting 18h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- identified Mar 05, 2024, 09:15 PM UTC
Our team has identified an issue with our help center vendor. Some clients are experiencing a security error message when accessing our help center and are unable to load the help center articles. There is no security concern and this message is in error. We are actively working with our vendor to correct this and appreciate your patience.
- identified Mar 06, 2024, 02:45 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 06, 2024, 03:25 PM UTC
This incident has been resolved.