M1 experienced a minor incident on June 12, 2024 affecting Dashboard, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2024, 01:26 PM UTC
Due to a display issue, clients will temporarily see a doubled effect of their manual orders on their buying power. The team is working on a fix and trading will not be impacted.
- resolved Jun 12, 2024, 02:35 PM UTC
Due to a display issue, some clients were seeing a doubled effect of their manual orders on their displayed buying power. This issue has now been corrected. If you were unable to place a trade due to the buying power display issue, please reach out to us by noon ET by: logging in, clicking “Help” in the lower left corner on Web or tapping "Client Support" on Mobile and selecting "I had an issue with this morning's trade window." The morning trade window ran as normal for the majority of clients.