Lyyti incident

System slowness

Notice Resolved View vendor source →

Lyyti experienced a notice incident on December 14, 2023 affecting Lyyti Portal and Lyyti registration and 1 more component, lasting 7h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 12:46 PM UTC
Resolved
Dec 14, 2023, 08:25 PM UTC
Duration
7h 39m
Detected by Pingoru
Dec 14, 2023, 12:46 PM UTC

Affected components

Lyyti PortalLyyti registrationMessagingAPI & IntegrationsLyyti Android applicationLyyti iOS application

Update timeline

  1. investigating Dec 14, 2023, 12:46 PM UTC

    We're investigating system slowness affecting some users.

  2. monitoring Dec 14, 2023, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results

  3. identified Dec 14, 2023, 06:04 PM UTC

    We are experiencing a complete outage of all web services. We are currently investigating and will report back.

  4. monitoring Dec 14, 2023, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Dec 14, 2023, 07:13 PM UTC

    We will be undergoing additional scheduled maintenance during this time. This is an additional maintenance window, which is allocated outside our normal monthly service maintenance window. Due to this reason, we are not informing you in advance. During this time, we will apply planned changes to our service. Some of these actions will require service downtime and/or service restarts, due to which Lyyti will be temporarily unavailable. Total downtime during this maintenance window is not expected to exceed thirty minutes.

  6. resolved Dec 14, 2023, 08:25 PM UTC

    This incident has been resolved.