Lyyti experienced a minor incident on February 3, 2025 affecting Messaging, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2025, 11:58 AM UTC
We are currently experiencing some issues with messaging statistics for sent messages. It appears to only affect messaging statuses "opened" and "clicked" , which are currently shown as "sent". Issues started on Wednesday 29.1.25.
- investigating Feb 04, 2025, 06:48 AM UTC
We are continuing to investigate this issue.
- investigating Feb 04, 2025, 07:40 AM UTC
We are continuing to investigate this issue.
- resolved Feb 04, 2025, 07:10 PM UTC
"Opened" and "Clicked" statuses are again being recorded normally as of 15:22 UTC today, Tuesday 2025-02-04. "Opened" and "Clicked" statuses triggered during the period 2025-01-29 - 2025-02-04 have not been recorded and will unfortunately not be available. Any such statuses will not be reflected in the message statistics, and these messages will show in the email statistics as "Sent". We are sincerely sorry for any inconvenience this may cause. Other email statuses, e.g. "Sent", "Bounce", "Blocked", were not affected by this incident. The incident has been resolved.