Lyyti experienced a critical incident on May 13, 2025 affecting Messaging, lasting 10h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 09:09 PM UTC
We are currently investigating an issue related to outbound email messages sent through Lyyti. Outbound email messages might not currently reach their recipients as intended. We are sorry for the inconvenience, and we will keep you updated as the situation progresses.
- identified May 13, 2025, 11:08 PM UTC
The issue has been identifed and is related to the Mailjet email service provider. Messages that are normally sent through Lyyti using Mailjet are currently not being delivered, as of Tuesday 2025-05-14 20:36 UTC. This includes most email messages sent through Lyyti, including both transactional and non-transactional email. Clients using a custom SMTP relay are unaffected. We are working together with Mailjet to resolve the issue and restore email service as soon as possible. We are truly sorry for the inconvenience caused by this incident.
- monitoring May 14, 2025, 07:05 AM UTC
A fix has been implemented and previously queued messages are currently being sent. No email messages have been lost, i.e. all messages are being sent, albeit with a delay. Once again, we are sorry for the inconvenience caused by this outage.
- resolved May 14, 2025, 07:34 AM UTC
This incident has been resolved.