LuxSci experienced a minor incident on June 16, 2020 affecting Hosted Email, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Hosted Email
Update timeline
- investigating Jun 16, 2020, 04:30 PM UTC
Customers using our Premium Email Filtering service may be seeing delays in email delivery due to issues at Proofpoint. We are currently investigating the issue and will provide more information as it becomes available.
- monitoring Jun 16, 2020, 06:51 PM UTC
Proofpoint has identified the issue and has put measures in place to release any spooled email. We'll provide an update when this issue has been completely resolved.
- resolved Jun 16, 2020, 08:40 PM UTC
At this time, the issue with delayed email traveling through Proofpoint has been resolved. No email was lost during this time period.