LuxSci incident

Inbound Email Via ProofPoint Bouncing - Status Resolved

Notice Resolved View vendor source →

LuxSci experienced a notice incident on September 5, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2021, 03:50 PM UTC
Resolved
Sep 05, 2021, 03:49 PM UTC
Duration
—
Detected by Pingoru
Sep 05, 2021, 03:50 PM UTC

Update timeline

  1. resolved Sep 05, 2021, 03:50 PM UTC

    Issue: This morning approximately between 9am EDT to 10:27am EDT there was an issue with inbound emails that go through ProofPoint bouncing with the error "User Unknown". Cause: The issue was caused by a misconfiguration between LuxSci's email servers and ProofPoint's email servers. Status: The issue was resolved at 10:27am EDT.