LuxSci incident

Some servers in Rackspace, Dallas Texas down

Notice Resolved View vendor source →

LuxSci experienced a notice incident on November 11, 2021 affecting Hosted Email and Hosted Web Services, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2021, 08:23 AM UTC
Resolved
Nov 11, 2021, 09:28 AM UTC
Duration
1h 5m
Detected by Pingoru
Nov 11, 2021, 08:23 AM UTC

Affected components

Hosted EmailHosted Web Services

Update timeline

  1. investigating Nov 11, 2021, 08:23 AM UTC

    We are currently investigating an issue that has taken a number of virtual servers in Rackspace, Dallas Texas offline.

  2. identified Nov 11, 2021, 09:13 AM UTC

    These servers are currently being brought back online.

  3. resolved Nov 11, 2021, 09:28 AM UTC

    All affected servers are now back online. The root cause of the issue was an administrative error at Rackspace.