LuxSci incident

MobileSync is currently unavailable for some users

Notice Resolved View vendor source →

LuxSci experienced a notice incident on November 20, 2021 affecting Hosted Email, lasting 12h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2021, 02:28 PM UTC
Resolved
Nov 21, 2021, 02:43 AM UTC
Duration
12h 15m
Detected by Pingoru
Nov 20, 2021, 02:28 PM UTC

Affected components

Hosted Email

Update timeline

  1. investigating Nov 20, 2021, 02:28 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 20, 2021, 03:00 PM UTC

    We are continuing to investigate this issue. It appears to be a routing issue and the data center is investigating.

  3. identified Nov 20, 2021, 03:09 PM UTC

    The issue has been identified as a networking issue at the data center. They are working on a resolution, we do not have an ETA yet.

  4. identified Nov 20, 2021, 06:51 PM UTC

    The team at the data center are continuing work on the issue. We currently have between one and two hours ETA until the issue is resolved.

  5. identified Nov 20, 2021, 09:10 PM UTC

    Unfortunately it is taking longer than expected to resolve the networking issue at the data center. We do not have a new ETA for this to be fixed, however we will update when we have more information.

  6. monitoring Nov 20, 2021, 10:07 PM UTC

    A fix has been implemented, showing positive results, and we will continue to monitor the status.

  7. resolved Nov 21, 2021, 02:43 AM UTC

    This incident has been resolved.