LuxSci incident

We are experiencing some issues with network latency

Minor Resolved View vendor source →

LuxSci experienced a minor incident on May 11, 2023 affecting LuxSci Network Infrastructure and Shared WebMail and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 08:57 PM UTC
Resolved
May 12, 2023, 12:10 AM UTC
Duration
3h 13m
Detected by Pingoru
May 11, 2023, 08:57 PM UTC

Affected components

LuxSci Network InfrastructureShared WebMailSecureFormLuxSci Secure Marketing v2Hosted EmailHosted Web Services

Update timeline

  1. investigating May 11, 2023, 08:57 PM UTC

    We are experiencing network latency issues in our Ashburn, Virginia, data center. The network latency could cause webmail and website pages to load slowly. We are investigating the issue and hope to have it resolved soon.

  2. monitoring May 11, 2023, 09:31 PM UTC

    Our network is returning to normal operations. We will continue to monitor the situation.

  3. resolved May 12, 2023, 12:10 AM UTC

    This issue is resolved.