LuxSci experienced a major incident on November 13, 2023 affecting Shared WebMail, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Shared WebMail
Update timeline
- investigating Nov 13, 2023, 05:42 PM UTC
We are currently investigating an issue with our Shared WebMail service. We will update this notice once it has been resolved.
- resolved Nov 13, 2023, 06:35 PM UTC
An issue with one of our WebMail servers caused email to be unavailable to users who were logged into the affected WebMail server. The issue was investigated by our operations team and diagnosed as a database issue on the server. The database issue was resolved, and the server is now responding properly. A fix was put in place to prevent the database issue from recurring.