LuxSci incident

Investigating an Issue with Premium Archival (Sonian) Email Ingestion

Minor Resolved View vendor source →

LuxSci experienced a minor incident on January 19, 2024 affecting Email Archival, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 10:21 PM UTC
Resolved
Jan 26, 2024, 06:27 PM UTC
Duration
6d 20h
Detected by Pingoru
Jan 19, 2024, 10:21 PM UTC

Affected components

Email Archival

Update timeline

  1. investigating Jan 19, 2024, 10:21 PM UTC

    We are currently investigating reports that some emails are not appearing in search results in the Sonian Email Archiving service. All emails are still currently being received and backlogged for journaling, there has been no data loss. Once Sonian deploys a patch to the service, all historical emails that are not displaying will be properly journaled after a delay. We will continue to post updates as they are made available.

  2. resolved Jan 26, 2024, 06:27 PM UTC

    The Sonian Email Archiving issue has been resolved and emails are now being journaled normally.