LuxSci incident

Delays in some email being processed by Premium Email Filtering

Notice Resolved View vendor source →

LuxSci experienced a notice incident on May 8, 2018, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2018, 05:05 PM UTC
Resolved
May 08, 2018, 07:09 PM UTC
Duration
2h 3m
Detected by Pingoru
May 08, 2018, 05:05 PM UTC

Update timeline

  1. monitoring May 08, 2018, 05:05 PM UTC

    Since Proofpoint's delivery failover test this morning that resulted in some message queueing, Proofpoint has had a subsequent problem delivering email to the proper back-end email servers at LuxSci. This has been causing some additional intermittent delays for some messages. We are pushing hard for resolution to this issue.

  2. resolved May 08, 2018, 07:09 PM UTC

    This issue has been resolved. We have also worked with Proofpoint to take several measures to help mitigate recurrence of similar issues in the future.