LuxSci incident

Shared business class email server email405 down

Minor Resolved View vendor source →

LuxSci experienced a minor incident on October 25, 2018, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2018, 10:08 PM UTC
Resolved
Oct 25, 2018, 10:34 PM UTC
Duration
26m
Detected by Pingoru
Oct 25, 2018, 10:08 PM UTC

Update timeline

  1. investigating Oct 25, 2018, 10:08 PM UTC

    Th business class email server used by some customers, email405, is currently down. This appears to be an issue with the underlying hypervisor. We are investigating the issue. Affected users use email hostnames like "secure-email-405.luxsci.com" and "email405.luxsci.com".

  2. resolved Oct 25, 2018, 10:34 PM UTC

    The server appears to be back online and functional at this time.