LuxSci experienced a major incident on September 29, 2019 affecting LuxSci Network Infrastructure, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2019, 02:14 PM UTC
We are currently investigating an issue affecting customers on rs151. We're working on resolving this issue and will update when the issue is resolved.
- investigating Sep 29, 2019, 03:17 PM UTC
We are still investigating the issue with LuxSci email server rs151.luxsci.com at this time. We will provide further information as it becomes available.
- investigating Sep 29, 2019, 04:15 PM UTC
We are still investigating the issue with LuxSci email server rs151.luxsci.com at this time. We will provide further information as it becomes available.
- resolved Sep 29, 2019, 04:59 PM UTC
At this time, the issue with LuxSci email server rs151.luxsci.com is resolved. Any inbound email received during this downtime is now being delivered. We're still investigating the root cause of this issue and will update this post with any further information as we get it.