LuxSci incident

ProofPoint issue

Notice Resolved View vendor source →

LuxSci experienced a notice incident on January 18, 2025 affecting Premium Email Filtering, lasting 21h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2025, 05:01 PM UTC
Resolved
Jan 19, 2025, 02:39 PM UTC
Duration
21h 37m
Detected by Pingoru
Jan 18, 2025, 05:01 PM UTC

Affected components

Premium Email Filtering

Update timeline

  1. investigating Jan 18, 2025, 05:01 PM UTC

    We are currently investigating an issue with ProofPoint where they are doing scheduled maintenance, which should not be impacting mail flow, however, message delivery is being delayed.

  2. investigating Jan 18, 2025, 10:25 PM UTC

    Mail flow through ProofPoint resumed around 12:40 PM EST, however, the ProofPoint console won't be available until ~12:00 AM UTC.

  3. resolved Jan 19, 2025, 02:39 PM UTC

    ProofPoint Maintenace is now complete. Mail flow did resume yesterday around 12:40 PM EST