Lusha experienced a major incident on August 3, 2026 affecting PlugIn and Prospecting and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 10:50 AM UTC
We are currently investigating this issue.
- investigating Aug 03, 2026, 11:06 AM UTC
We are currently investigating an issue that may cause elevated error rates and degraded performance for some users. Our engineering team identified the issue through automated monitoring and is actively working to determine the root cause. Some requests may fail or respond more slowly than usual during this time. We will provide another update within 30 minutes, or sooner if the situation changes. We apologize for the inconvenience and appreciate your patience.
- identified Aug 03, 2026, 11:40 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 03, 2026, 12:44 PM UTC
We have identified the cause of the elevated error rates and are working on a fix. We will update once remediation is in progress.
- monitoring Aug 03, 2026, 01:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2026, 02:04 PM UTC
All services are fully operational. Support has confirmed customers are back to normal operation.