Lumin incident

Some customers are experiencing an issue accessing documents stored in Lumin folders

Major Resolved View vendor source →

Lumin experienced a major incident on April 28, 2023 affecting Lumin PDF Editor, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 12:20 AM UTC
Resolved
Apr 28, 2023, 03:31 AM UTC
Duration
3h 11m
Detected by Pingoru
Apr 28, 2023, 12:20 AM UTC

Affected components

Lumin PDF Editor

Update timeline

  1. investigating Apr 28, 2023, 12:20 AM UTC

    Some customers are currently experiencing an issue accessing Lumin folders. We are aware of this issue and aim to resolve it as soon as possible.

  2. investigating Apr 28, 2023, 12:21 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 28, 2023, 03:31 AM UTC

    This incident has been resolved. All systems are operational