Lumigo incident

Delay in our log ingestion

Major Resolved View vendor source →

Lumigo experienced a major incident on May 28, 2022 affecting Metrics, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2022, 03:03 PM UTC
Resolved
May 28, 2022, 03:30 PM UTC
Duration
27m
Detected by Pingoru
May 28, 2022, 03:03 PM UTC

Affected components

Metrics

Update timeline

  1. investigating May 28, 2022, 03:03 PM UTC

    We have a delay in our log ingestion. The delay is 20 minutes now. You could see delays in insights coming from logs,

  2. monitoring May 28, 2022, 03:10 PM UTC

    We have applied a fix, We confirmed that log ingestion is now recovering quickly.

  3. resolved May 28, 2022, 03:30 PM UTC

    This incident has been resolved.

  4. postmortem May 30, 2022, 12:48 PM UTC

    We experienced a delay in our logs ingestion, which caused insights from logs to be delayed by 20 minutes. The incident was identified by alerts; it lasted for a few hours, but the effect on customers' insights lasted 20 minutes. Ingestion of logs was delayed due to a spike in logs coming into Lumigo. We are working on preventing such delays in the future.