Lumigo incident
Issue with the web application of the Lumigo platform
Lumigo experienced a critical incident on August 9, 2022 affecting Web Application and Tracer and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2022, 02:38 AM UTC
An issue in log ingestion affecting the Lumigo platform and showing unable to comply
- investigating Aug 09, 2022, 03:55 AM UTC
We are continuing to investigate this issue.
- investigating Aug 09, 2022, 04:46 AM UTC
We are continuing to investigate this issue.
- investigating Aug 09, 2022, 05:48 AM UTC
We are continuing to investigate this issue.
- identified Aug 09, 2022, 05:50 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 09, 2022, 05:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2022, 05:56 AM UTC
This incident has been resolved.
- postmortem Aug 14, 2022, 03:05 PM UTC
**Incident description:** Lumigo Web Application was not showing any relevant data on the web application pages. **Factors Leading to Event:** An internal issue with one of our databases prevented us from presenting that data on the website. **Impact :** Our customers experienced the inability to view data for up to 4 hours. No data was lost during that incident. Once the issue with the database was fixed the issue was resolved immediately **Next Steps:** By improving the way we retrieve data, we will be able to retrieve part of it even if a single database is unavailable