Lucky Orange experienced a minor incident on March 21, 2022 affecting Data Collection, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Data Collection
Update timeline
- monitoring Mar 21, 2022, 04:03 PM UTC
We have identified a delay in new data being processed. No data has been lost and our system is currently working through the backlog. All events, sessions, and visitors should be visible within the app soon. Thank you for your patience.
- resolved Mar 21, 2022, 06:33 PM UTC
All delays have now been resolved and access to the app should be returning to normal. We have identified the cause of the delay and put in place protections against it from happening again. Thank you for your patience as we worked through this!