Lucky Orange incident

Delayed processing for 30 day retention

Major Resolved View vendor source →

Lucky Orange experienced a major incident on April 27, 2022 affecting Data Collection, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2022, 04:06 PM UTC
Resolved
Apr 27, 2022, 06:45 PM UTC
Duration
2h 39m
Detected by Pingoru
Apr 27, 2022, 04:06 PM UTC

Affected components

Data Collection

Update timeline

  1. investigating Apr 27, 2022, 04:06 PM UTC

    We are investigating an issue where new data is delayed for some customers.

  2. identified Apr 27, 2022, 04:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 27, 2022, 04:57 PM UTC

    The system is once again processing data for customers on 30 day retention. You should start to see new data appear in the app.

  4. resolved Apr 27, 2022, 06:45 PM UTC

    This incident has been resolved and no data was lost. Thank you for your patience as we worked through this issue.