Lucky Orange experienced a major incident on December 21, 2023 affecting Data Collection, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Data Collection
Update timeline
- identified Dec 21, 2023, 01:18 PM UTC
There are some accounts having issues collecting data. We have identified the issue and are working to resolve this right away.
- resolved Dec 21, 2023, 01:51 PM UTC
The issue has been resolved. We identified that this did only effect a few accounts and those accounts should now be tracking visitors as normal again. Please reach out to support with any questions.