Lucky Orange incident

Data Processing Delays - Reporting Tools Affected

Minor Resolved View vendor source →

Lucky Orange experienced a minor incident on September 4, 2024 affecting Data Collection, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 11:00 AM UTC
Resolved
Sep 05, 2024, 03:12 PM UTC
Duration
1d 4h
Detected by Pingoru
Sep 04, 2024, 11:00 AM UTC

Affected components

Data Collection

Update timeline

  1. investigating Sep 04, 2024, 03:22 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. monitoring Sep 04, 2024, 07:05 PM UTC

    A fix has been implemented and we are monitoring the situation. At this time, most all data should now be accessible and there may be a few hour window around 4 to 7 am CST that we are still working on updating. All other recordings, including new recordings should play as expected.

  3. monitoring Sep 05, 2024, 02:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 05, 2024, 03:12 PM UTC

    This incident has been resolved. Data from 4AM - 7AM CST on 09/04/2024 is not recoverable.