Lucky Orange experienced a critical incident on November 7, 2024 affecting Data Collection, lasting 8h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Data Collection
Update timeline
- identified Nov 07, 2024, 12:03 PM UTC
We have identified an issue that is cause any new visitor data from being added to the account. We are working to resolve this issue and will make sure to provide updates as soon as it is resolved. You will not seeing any new visitor data come into recordings, heatmaps, funnels, etc. until this is resolved.
- resolved Nov 07, 2024, 02:20 PM UTC
All tracking has been restored and data will populate in your account for visits to the site moving forward.