Lucky Orange incident

Data not loading in

Critical Resolved View vendor source →

Lucky Orange experienced a critical incident on January 18, 2025 affecting Data Collection and Realtime + Presence, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2025, 12:40 PM UTC
Resolved
Jan 18, 2025, 02:16 PM UTC
Duration
1h 35m
Detected by Pingoru
Jan 18, 2025, 12:40 PM UTC

Affected components

Data CollectionRealtime + Presence

Update timeline

  1. identified Jan 18, 2025, 12:40 PM UTC

    We have identified the issue and are working on resolving it. We should have everything tracking and loading as expected once the issue has been resolved and will update as soon as that is completed.

  2. resolved Jan 18, 2025, 02:16 PM UTC

    All tracking is back up to usual and all visitors will be displayed in your dashboard as expected.