Lucid experienced a notice incident on February 26, 2019 affecting Document Editor (US), lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Document Editor (US)
Update timeline
- investigating Feb 26, 2019, 09:50 AM UTC
Our document service slowed down for a few seconds and then recovered. We are investigating the root cause.
- resolved Feb 26, 2019, 11:42 PM UTC
This issue resolved itself a few seconds after the slowdown occurred. The root cause of this issue is from an increase in requests from one of our internal jobs. We are tuning the endpoints to paginate requests more aggressively.