Lucid experienced a major incident on September 28, 2022 affecting Document List (US) and Lucidchart Homepage and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Document List (US)Lucidchart HomepageDocument Editor (US)User Login (US)User Settings Page (US)
Update timeline
- investigating Sep 28, 2022, 02:29 PM UTC
We are investigating the issue.
- investigating Sep 28, 2022, 02:30 PM UTC
We have identified the root cause of the issue and are working to resolve it.
- monitoring Sep 28, 2022, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2022, 03:44 PM UTC
After monitoring, the fix has partially resolved the incident. We are actively working to fully resolve the incident.
- monitoring Sep 28, 2022, 04:25 PM UTC
A second fix is implemented and we are monitoring for further issues.
- resolved Sep 28, 2022, 04:57 PM UTC
This incident has been resolved.