Lucid incident

Trouble with lucid.app

Critical Resolved View vendor source →

Lucid experienced a critical incident on March 20, 2023 affecting Document List (US) and Document Editor (US) and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2023, 03:10 PM UTC
Resolved
Mar 20, 2023, 03:32 PM UTC
Duration
22m
Detected by Pingoru
Mar 20, 2023, 03:10 PM UTC

Affected components

Document List (US)Document Editor (US)User Login (US)User Settings Page (US)

Update timeline

  1. investigating Mar 20, 2023, 03:23 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2023, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 20, 2023, 03:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 20, 2023, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 20, 2023, 03:28 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 20, 2023, 03:32 PM UTC

    This incident has been resolved.