Loyverse incident

Some issue with sign in Loyverse Back Office and Loyverse POS app

Major Resolved View vendor source →

Loyverse experienced a major incident on November 21, 2024 affecting Loyverse POS and Loyverse Back Office and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 01:33 AM UTC
Resolved
Nov 21, 2024, 03:39 AM UTC
Duration
2h 5m
Detected by Pingoru
Nov 21, 2024, 01:33 AM UTC

Affected components

Loyverse POSLoyverse Back OfficeLoyverse API

Update timeline

  1. investigating Nov 21, 2024, 01:33 AM UTC

    We’re having temporary technical issue with sign in Loyverse Back Office and Loyverse POS app. We’re working to solve the problem as quickly as we can. You can still make sales on the POS during this time and all data will sync with the back office later. If you are logged in to the Back Office and Loyverse POS app, please do not sign out.

  2. identified Nov 21, 2024, 03:13 AM UTC

    The issue has been identified and a solution is being implemented.

  3. resolved Nov 21, 2024, 03:39 AM UTC

    The temporary technical issue with sign in to Back Office and Loyverse POS app has been resolved. Please try to sign in again.