LoyaltyLion experienced a major incident on July 27, 2020 affecting Platform and SDK, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Platform and SDK
Update timeline
- investigating Jul 27, 2020, 06:12 PM UTC
LoyaltyLion's on-page SDK components currently have impaired functionality. They may not render, or will render as though a customer is not logged in. We're investigating the issue.
- investigating Jul 27, 2020, 06:12 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 27, 2020, 06:20 PM UTC
SDK components should now be back online. We're monitoring the situation and will deploy additional resources as needed.
- resolved Jul 27, 2020, 06:21 PM UTC
This incident has been resolved.