LoyaltyLion incident

Elevated response times for API and platform services

Major Resolved View vendor source →

LoyaltyLion experienced a major incident on October 6, 2020 affecting Platform and SDK, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2020, 03:20 PM UTC
Resolved
Oct 06, 2020, 03:28 PM UTC
Duration
8m
Detected by Pingoru
Oct 06, 2020, 03:20 PM UTC

Affected components

Platform and SDK

Update timeline

  1. investigating Oct 06, 2020, 03:26 PM UTC

    Our API and SDK platform is currently experiencing degraded performance

  2. investigating Oct 06, 2020, 03:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 06, 2020, 03:28 PM UTC

    This incident has been resolved.