LoyaltyLion incident

Degraded merchant account & API performance

Minor Resolved View vendor source →

LoyaltyLion experienced a minor incident on March 30, 2021 affecting Platform and SDK and Merchant account, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2021, 12:15 AM UTC
Resolved
Mar 31, 2021, 01:01 PM UTC
Duration
1d 12h
Detected by Pingoru
Mar 30, 2021, 12:15 AM UTC

Affected components

Platform and SDKMerchant account

Update timeline

  1. investigating Mar 31, 2021, 11:29 AM UTC

    We're currently experiencing degraded performance on the merchant account; load times for both customer facing functionality and aggregate information in the merchant account are elevated.

  2. identified Mar 31, 2021, 11:30 AM UTC

    We've identified the root cause of the issue and are working on a fix.

  3. identified Mar 31, 2021, 11:35 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 31, 2021, 11:36 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 31, 2021, 12:31 PM UTC

    We've rolled out our fix and are monitoring the results

  6. resolved Mar 31, 2021, 01:01 PM UTC

    This incident has been resolved.