LoyaltyLion incident

Elevated platform response time

Critical Resolved View vendor source →

LoyaltyLion experienced a critical incident on September 13, 2023 affecting API and Platform and SDK and 1 more component, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2023, 04:34 PM UTC
Resolved
Sep 13, 2023, 08:19 PM UTC
Duration
3h 45m
Detected by Pingoru
Sep 13, 2023, 04:34 PM UTC

Affected components

APIPlatform and SDKMerchant account

Update timeline

  1. investigating Sep 13, 2023, 04:34 PM UTC

    We are currently investigating elevated response time in our API and platform.

  2. investigating Sep 13, 2023, 05:48 PM UTC

    Shopper-facing functionality has been restored. We're continuing our investigation in order to restore all services.

  3. investigating Sep 13, 2023, 07:48 PM UTC

    Most functionality has been restored. We're still working on a few background services.

  4. resolved Sep 13, 2023, 08:19 PM UTC

    All systems are back to normal. We'll continue to monitor and perform a root cause analysis.