LoyaltyLion experienced a critical incident on September 19, 2023 affecting API and Platform and SDK and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
APIPlatform and SDKMerchant account
Update timeline
- investigating Sep 19, 2023, 03:52 PM UTC
We are currently investigating elevated response time in our API and platform.
- monitoring Sep 19, 2023, 04:11 PM UTC
We've identified the issue and applied a fix. We're currently monitoring to make sure our systems are fully recovered.
- resolved Sep 19, 2023, 04:16 PM UTC
This incident has been resolved.