LoyaltyLion incident

Elevated platform and API response time

Major Resolved View vendor source →

LoyaltyLion experienced a major incident on November 8, 2023, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 07:31 PM UTC
Resolved
Nov 08, 2023, 08:52 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 08, 2023, 07:31 PM UTC

Update timeline

  1. resolved Nov 08, 2023, 07:31 PM UTC

    A misconfigured cache caused elevated response times for our platform and API routes.